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基于離散系統(tǒng)仿真和價值流圖析法的婦幼保健院就診流程分析

Analysis of the outpatient process for maternity and child health care hospital based on discrete event system simulation and value stream mapping

作者: 季孟忠  董芬  謝勇  雷常發(fā)  項薇   
單位:寧波大學機械工程與力學學院(浙江寧波 315211) 寧波市鄞州區(qū)婦幼保健院(浙江寧波 315100)
關(guān)鍵詞: 婦幼保健院;  流程分析;  離散系統(tǒng)仿真;  價值流圖 
分類號:R197.3;R318.04
出版年·卷·期(頁碼):2019·38·3(290-297)
摘要:

目的 通過離散系統(tǒng)仿真和價值流圖析法分析婦幼保健院就診流程,以科學評價婦幼保健院運作效率,識別就診流程中存在的問題。方法 通過現(xiàn)場流程調(diào)研、歷史數(shù)據(jù)收集統(tǒng)計,應用離散系統(tǒng)仿真平臺建立醫(yī)院仿真模型,并利用價值流圖析法識別出不增值的環(huán)節(jié)。結(jié)果 仿真結(jié)果顯示孕婦在整個檢查流程中的時間增值比低于40%,等待檢查時間過長,分析得出該院各科室的平均利用率為51.9%,存在較高的資源浪費。結(jié)論 利用離散系統(tǒng)仿真及價值流圖分析可以為醫(yī)院實現(xiàn)精益醫(yī)療改善提供量化依據(jù),進而從資源配置、流程改善及預約導診等方面給出改善建議。

Objective  In order to scientifically evaluate the operation efficiency, and identify the problems in the outpatient process,we analyse the outpatient process  for maternity and child health care hospital by discrete event system simulation and value stream mapping. Methods Through survey and statistical analysis on historical data, the discrete event simulation model is established and the value stream mapping is used to identify non-value-added process. Results The simulation results show that the value added ratio is less than 40% during the entire process; patients have long waiting time for examination; the average utilization rate of each department is 51.9%, and the hospital has resource waste. Conclusion The analysis based on the simulation and value steam mapping can provide a solid quality basis for the lean medical improvement for maternity care hospital. Several improvement suggestions from resource configuration, procedure improvement and appointment are given to solve the problems.

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